WARRANTY POLICY AND PROCEDURES

IMPORTANT: BY PURCHASING PRODUCTS, YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THE NINETY (90) LIMITED WARRANTY (“WARRANTY”) AS SET OUT BELOW. DO NOT ORDER A PRODUCT UNTIL YOU HAVE READ THE TERMS OF THE WARRANTY. IF YOU DO NOT AGREE TO THE TERMS OF THE WARRANTY, DO NOT ORDER THE PRODUCT.

WARRANTY LIMITATIONS

TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED, OR OTHERWISE. FIRST CORP INTERNATIONAL, INC. D/B/A DIAMOND DRILLING INDUSTRIES (“DDI”) DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, DDI LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT DDI'S OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED BELOW.

WHAT IS COVERED BY THIS WARRANTY?

First Corp International of 5000 Kaltenbrun Rd., Fort Worth, Texas 76119 warrants the product (“Product”) against defects in materials and workmanship under normal use and service for a period of ninety (90) days from delivery of the Product from First Corp International ’s place of business ("Warranty Period").

WHAT IS NOT COVERED BY THIS WARRANTY?

This Warranty does not apply: (a) to consumable parts, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches and dents; (c) to damage caused by negligence, misapplication, modification, accident, operating capacity, abuse, misuse, fire, earthquake or other external cause; (d) to damage caused by operating the Product outside First Corp International' s published guidelines or specifications; (e) to damage caused by service, repair or modification performed by anyone who is not a representative of First Corp International; (f) to a Product that has been altered or modified to alter functionality or capability without the written permission of First Corp International; (g) to defects caused by normal wear and tear or otherwise due to the normal aging of the Product; (h) improper preventative maintenance of the Product; (i) use or operation of the Product in conjunction with any accessories or auxillary equipment not specifically approved by First Corp International; (j) and/or force majeure, including natural disaster, fire, flood, accidents and the like. Furthermore:

Cutter Loss:

DDI bits are warranted against cutter total loss for the life of the bit. If a cutter ever dislodges free from the cutter pocket with no diamond or tungsten backing is left in the pocket, First Corp International will repair the whole bit free of charge. If there is any portion of the PDC cutter left in the cutter pocket, this will be classified as cutter breakage, and will NOT be covered under the Warranty.

Cutter Delamination:

Cutter Delamination is defined as improper heating of the cutter which causes failures between diamond and the substrates from improper installation methods that generally involve overheating that will eventually lead to diamond and substrate failure. Defects caused by Cutter Delamination are NOT covered under the Warranty.

Drilling:

Damage incurred while drilling, such as broken/worn cutters is NOT covered under Warranty. Bit body damage that is sustained due to prolonged usage beyond the operational capabilities of the bit where multiple cutters have been damaged/worn is NOT covered under Warranty.

Alterations to any DDI Product:

If customer performs any changes to the body of the bit, like welding or other alterations, it will void the Warranty. Use of non-DDI parts is not acceptable and any unauthorized parts usage will void the Warranty.

First Corp International ’s Warranty does not include travel time and mileage charges for delivery of Warranty parts (if applicable), pick-up and delivery of Products, or service related to Products.

WHAT WILL FIRST CORP INTERNATIONAL DO IN THE EVENT OF A VALID WARRANTY CLAIM?

If during the Warranty Period you submit a valid Warranty claim to First Corp International, First Corp International will, at its option, (i) repair the Product (ii) replace the Product with a product that is at least functionally equivalent to the Product and is formed from new and/or previously used parts that are equivalent to new in performance and reliability, or (iii) exchange the Product for a refund of your purchase price.

A replacement part assumes the remaining term of the Warranty or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a Product or part is replaced or a refund provided, any replacement item becomes your property and the replaced or refunded item becomes First Corp International 's property.

HOW TO OBTAIN WARRANTY SERVICE?

You must first contact First Corp International before submitting a claim and proof of delivery of the Product to you must be provided when submitting a claim. All problems with Products must be reported to First Corp International in the Claim Form so a decision can be made as to what actions will be taken, if any. Customer has to provide a full description of the problem with the Product and images that can evidence the validity of the problem. If initially deemed by First Corp International to be a valid Warranty claim, a Return Authorization will be issued to return the required Products for further evaluation by First Corp International . Items received without a valid RMA# will be refused.

LIMITATION OF LIABILITY

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, DDI IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY.

GENERAL

No DDI reseller, agent, or employee is authorized to make any modification, extension, or addition to this Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. This Warranty is governed by and construed under the laws of the country in which the Product purchase took place. First Corp International or its successor in title is the warrantor under this Warranty.

CONTACT INFORMATION

All Warranty correspondence should be directed to:

First Corp International

5000 Kaltenbrun Rd.

Fort Worth, TX 76119

Fax: +1-817-561-5951

Email: warranty@ddibits.com

If you have any questions regarding the First Corp International Warranty Policy and procedures please contact a DDI Sales Representative at +1-817-561-5040


Copyright © 2014 Diamond Drilling Industries. All right reserved.